Tag Archives: JD Power

Hyundai, Suzuki and Kia have topped the latest JD Power Survey as the most reliable car brands in the UK. South Korea’s Hyundai ranked highest overall in JD Power’s 2018 UK Vehicle Dependability Study which is based on responses from 13,536 owners of new vehicles. It’s thought that volume carmakers …

The 2017 JD Power UK Vehicle Dependability Study has revealed that Kia and Volvo are the most dependable brands in the UK, with the fewest problems experienced by owners. Each brand was given a PP100 (Problems Per 100 vehicles) score, with Kia and Volvo on 83, Skoda 89 and Suzuki …

The quality of service departments is the No 1 factor when it comes to customer satisfaction and car dealership loyalty, claims new research. According to the JD Power 2016 UK Customer Service Index (CSI) Study, among highly satisfied customers (overall satisfaction scores of 900 or higher on a 1,000-point scale), …

Volvo and Honda share the honours in JD Power’s inaugural UK Customer Service Index (CSI) Study. The research was based on the service experience of more than 9,000 respondents at franchised dealers who were rated for maintenance and repair work. It explored customer satisfaction (listed in order of importance) for: …

Jaguar and Lexus share top manufacturer honours in major reader satisfaction survey. The influential What Car? JD Power results are out for 2014 with Jaguar and Lexus named the brands that consistently get it right. The Volkswagen Up!, Skoda Yeti and Kia Venga were among the model category winners in …