
Zap-Map, the UK’s leading electric vehicle mapping service, has released its annual public charging network satisfaction rankings.
The league table, now in its fourth year, comes from Zap-Map’s annual EV charging survey, which had more than 3,000 respondents and is the most established and comprehensive survey of EV drivers in the UK.
As part of the survey, respondents rated their overall satisfaction for the networks they use regularly, which is then used to rank each network out of a maximum of five stars. They also rated their level of satisfaction with the networks in four key areas: reliability, ease of use, cost and facilities
In first place overall this year is InstaVolt. The rapid charging network scored particularly highly for reliability and ease of use, securing its ‘Best EV Charging Network’ badge.
Taking the ‘EV Driver Recommended’ second and third places respectively are two other rapid charging networks, MFG EV Power and Osprey.
Zap-Map user ratings for public EV charging networks in the UK
EV network | Overall rating |
InstaVolt | 4.4 |
MFG EV Power | 4.2 |
Osprey | 4.0 |
Pod Point | 3.8 |
GRIDSERVE Electric Highway | 3.6 |
Shell Recharge | 3.6 |
NewMotion | 3.5 |
IONITY | 3.5 |
Ubitricity | 3.4 |
Swarco E.connect | 3.3 |
GeniePoint (includes ENGIE) | 3.1 |
ESB Energy | 3.0 |
ChargePlace Scotland | 2.9 |
Source London | 2.7 |
EV Charge Online | 2.6 |
bp pulse | 2.5 |
“Despite significant changes over the course of the year, there are some things that remain the same,” said Melanie Shufflebotham, co-founder and COO at Zap-Map.
“EV drivers are clear about the factors that make for a good charging experience, namely reliability and ease of use – and these should be key priorities for the UK’s public charging networks.
“The Zap-Map survey shows that while this is being delivered by some, others are falling short and there needs to be improvement. As we move from the early adopters towards mass EV adoption, making public charging simple becomes more important than ever.”