Tag Archives: franchised dealers

Japanese franchised dealers dominate the rankings for servicing and repairs, according to new What Car? research. As dealers prepare to reopen showrooms on June 1 following the Covid-19 lockdown, franchised dealers for cars up to 20 years old were ranked on the quality of their work, perceived value for money …

New research has exposed a huge gulf in the rates charged by mechanics throughout the UK, ranging from £36 to £234 per hour. Overall, the average rate – combining main dealers, independent workshops and fast-fit outlets – is £67 an hour. According to a nationwide study of 6,000 garages by …

Volvo and Honda share the honours in JD Power’s inaugural UK Customer Service Index (CSI) Study. The research was based on the service experience of more than 9,000 respondents at franchised dealers who were rated for maintenance and repair work. It explored customer satisfaction (listed in order of importance) for: …