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Britain’s best brands for car servicing and repairs

Lexus RX 450h F Sport

Japanese franchised dealers dominate the rankings for servicing and repairs, according to new What Car? research.

As dealers prepare to reopen showrooms on June 1 following the Covid-19 lockdown, franchised dealers for cars up to 20 years old were ranked on the quality of their work, perceived value for money and friendliness of staff in a survey of 18,000 motorists.

Lexus dealers were voted as the best in the country, with a score of 94.1%, while other Japanese manufacturers occupied the first five of the top 10 positions, with Subaru, Honda, Suzuki and Toyota dealers all praised by their owners.

What Car? also surveyed independent garages for cars up to 20 years old. Suzuki independent dealers were found to offer the best overall service, with a satisfaction score of 95.8%, behind Lexus and Citroen.

“Our research shows which brands are seen to offer the best satisfaction and value for money,” said What Car? editor, Steve Huntingford.

“With the top-five places in our ratings occupied by Japanese brands, it’s clear these companies really appreciate the difference good customer service can make.”

Full list of franchised dealer satisfaction ratings by brand for cars up to 20 years old:

Rank Brand Overall satisfaction rating
1. Lexus 94.1%
2. Subaru 91.8%
3. Honda 91.3%
4. Suzuki 90.6%
=5. Toyota 89.7%
=5. Volvo 89.7%
7. Skoda 89.2%
8. Kia 89.1%
9. Peugeot 88.9%
10. Hyundai 88.2%
=11. Citroen 87.1%
=11. Mini 87.1%
13. Alfa Romeo 86.9%
14. Volkswagen 86.6%
15. Dacia 86.4%
16. Ford 86.2%
17. Fiat 86.1%
18. Seat 86.0%
19. Jaguar 85.9%
20. Mazda 85.6%
=21. BMW 85.4%
=21. Vauxhall 85.4%
23. Mitsubishi 85.2%
24. Nissan 84.5%
25. Porsche 84.1%
26. Renault 83.7%
27. Mercedes-Benz 83.5%
28. Audi 83.3%
29. Land Rover 82.7%
Full list of independent dealer satisfaction ratings by brand for cars up to 20 years old:
Rank Brand Overall satisfaction rating
1. Suzuki 95.8%
2. Lexus 95.0%
3. Citroen 93.9%
4. Honda 93.8%
5. Jaguar 93.6%
6. Mercedes-Benz 93.5%
7. Hyundai 93.2%
8. Volkswagen 93.1%
9. Mazda 93.0%
=10. Audi 92.8%
=10. Ford 92.8%
=12. Mini 92.7%
=12. Skoda 92.7%
=14. Toyota 92.4%
=14. Volvo 92.4%
=14. Kia 92.4%
17. Alfa Romeo 92.3%
18. Porsche 91.9%
19. Land Rover 91.8%
20. Nissan 91.7%
21. Peugeot 91.6%
=22. BMW 91.5%
=22. Seat 91.5%
24. Vauxhall 91.2%
25. Renault 91.1%
26. Fiat 90.7%

 

 

About Gareth Herincx

Gareth is a versatile journalist, copywriter and digital editor who's worked across the media in newspapers, magazines, TV, teletext, radio and online. After long stints at the BBC, GMTV and ITV, he now specialises in motoring.

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